Terms and Conditions
Company: Domáce Sladkosti, s.r.o.
Address: Javorová 3120/58, 934 01 Levice
Registered: Company registered in the Commercial Register of the District Court of Nitra, Section: Sro, File number: 48479 / N
These terms and conditions govern the relationship, rights and obligations between the seller (operator) on the one hand and the buyer (customer) on the other.
Procedure for ordering the products on the website www.mojikamarati.sk:
The customer adds the selected products to the cart by clicking on the "Buy" or "Add to cart" buttons. After filling in the identification data, choosing the method of transport and payment, he will be informed of the final price for the purchase of the products. This includes the price for the selected products placed in the basket and the price for transport. Before sending the order, the customer has the opportunity to check and change the order, for example, in particular to change the contents of the basket or change any data regarding the quantity of ordered products, method and delivery address, payment methods and billing information. By sending the order, the customer accepts our offer for the products placed in the basket, agrees with these TC and makes an irrevocable offer to conclude a purchase contract (hereinafter referred to as the "Purchase Contract"). The order executed in this way is considered binding and is in accordance with Act no. 108/2000 Coll. as amended and understood as a distance contract.
After sending the order, an advance invoice for payment is automatically sent to the customer's e-mail. The order from the buyer is hereby considered binding.
The buyer can cancel the order in writing by notifying the e-mail specified in the contact of this website, only before its payment.
The buyer will make the payment on the basis of an advance invoice sent to the buyer's e-mail.
Withdrawal from the contract
The customer is entitled to withdraw from the contract without giving a reason in accordance with Art. § 7 of Act no. 102/2014 Coll. on consumer protection in the case of distance selling within 14 days of receipt of the goods or the date of conclusion of the contract for the provision of electronic content not supplied on tangible media (eg e-books, software, etc.). In the case where the goods were delivered separately within one order, the period for withdrawal shall run from the moment of taking over the goods which were delivered last.
Warranty period and complaints
We provide a 14-day money back guarantee for our products. If you are not satisfied with our publications during this period, write us an e-mail and we will refund your money.
The warranty period for goods purchased in the online store www.mojikamarati.sk is 24 months as standard. The warranty period begins on the day the goods are taken over by the customer.
Incomplete shipment or damage to the goods must be reported within 48 hours of receipt of the shipment by e-mail to email@example.com. Subsequent claims for incompleteness of the shipment or mechanical damage to the product will only be accepted if the buyer proves that the claimed defects were already in the goods at the time of receipt.
If you want to complain about the purchased goods, please contact us in advance by e-mail at firstname.lastname@example.org. Please send the claimed goods to the address isklad 170098, What can mom s. r. o., Stará Vajnorská 11, 83104 Bratislava. Attach a copy of the tax document (invoice) to the package, which we sent you by email and which also serves as a guarantee certificate.
You can also hand over the claimed goods in person at the address isklad 170098, r. o., Stará Vajnorská 11, 83104 Bratislava with the proviso that you cannot directly request complaint handling on the spot.
After receiving the claimed goods, we will contact you immediately by e-mail or telephone and we will agree with you on a quick resolution of the complaint.
When identifying the defect of the claimed goods, we proceed in accordance with the legal provisions of the Civil Code (§ 622 and 623). We are obliged to eliminate remediable defects without undue delay or to carry out an exchange of goods at your request. If it is a defect that cannot be removed and which prevents the goods from being properly used as a thing without defects, you have the right to exchange the goods or the right to withdraw from the contract.
If the complaint is accepted, we will exchange the claimed goods piece by piece, or provide another one that you choose (up to the value of the claimed goods), or you have the right to withdraw from the contract and in that case we will refund your money. The complaint will be settled as soon as possible, but no later than within 30 days from the complaint and receipt of the claimed goods. You will be informed about the result of the complaint immediately after the end of the complaint procedure by e-mail.
The buyer is aware of the copyright to the purchased products. Any copying and provision of purchased products to a third party is a criminal offense under applicable law. The buyer declares that before sending the order he has read these terms and conditions and that he agrees with them.
These terms and conditions have been formulated and established in good faith, in order to meet the legal conditions and adjust the fair business relationship between the seller and the buyer. In the event that the competent authorities of the Slovak Republic prove certain provisions of these conditions as invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision remain unaffected.
Legal relations and conditions not expressly regulated here, as well as any disputes arising from non-compliance with these conditions, are governed by the relevant provisions of the Commercial or Civil Code.
The seller and the buyer have agreed to fully recognize long-distance communication, telephone, electronic form of communication, in particular via electronic mail and the Internet, as valid and binding on both parties.
Business conditions in this wording are valid from 08.10.2019.